13.00 - 14.30 IMPLEMENTATION SCIENCE:
Panelists in this session will describe implementation of innovative pharmacy technician roles and provide real-world examples of successful practice models. The goal of this session is to inspire learners and provide practical suggestions for future advanced technician role implementation in the workplace.

Moderator:
- Kimberly McKeirnan, Associate Professor, Department of Pharmacotherapy Director, Center for Pharmacy Practice Research Washington State University Health Sciences Spokane - United States
- Michael Mungoma, Dean, School of Pharmacy Mount Kenya University - Kenya

Panellists:
- Ken Hohmeier, Director of Community Affairs Professor, College of Pharmacy The University of Tennesse Health Science Center - United States
- Pauline Roberts, Systems Thinking Practitioner - United Kingdom

14.30 - 15.45 TEAM TECHS AND PHARMACISTS: SUCCESS STORIES AND PARTNERSHIPS:
Pharmacy technicians are critical members of the health care team. This session will highlight successful partnerships between pharmacy technicians, pharmacists, and other members of the care team.

Moderator:
- Alison Hemsworth - United Kingdom

Panellists:
- Tara Clayson-Fisher, Statewide Pharmacy Technician Manager Statewide Hospital Pharmacy, Tasmanian Health Service - Australia
- Michelle Beirne, Senior Pharmacist Children’s Health Ireland - Ireland

15.45 - 16.00 CLOSING REMARKS
- Susan James, Ontario College of Pharmacists, Canada, as well as Chair, Pharmacy Technician Advisory Committee
- Ian Bates, Director, FIP Global Observatory

13.00 - 13.15 Opening Remarks by Dr Catherine Duggan, FIP CEO

13.15 - 14.30 RACIAL EQUALITY AND PHARMACY IN THE UK:
This session will explore equality, diversity and inclusion, through the lens of race, in UK pharmacy practice. How is this experienced and what is being done to address inequity?

Moderator:
- Peter Karegwa, National Chairman Kenya National Union of Pharmaceutical Technologists - Kenya
- Ryan Burke, Director of Professional Affairs Pharmacy Technician Certification Board - United States

Panellists:
- Parampreet Bahia, Programme Manager: Pharmacy Integration Programmes Workforce, Training and Education Directorate NHS England – South East / Pharmacy Technicians of Colour - United Kingdom
- Samantha Quaye, Head of School (Pharmacy) Workforce, Training and Education Directorate NHS England – London / Pharmacy Technicians of Colour - United Kingdom

14.30 - 16.00 COMPETENCY FRAMEWORK AND GLOSSARY PROJECT UPDATE:
The development of a competency framework for pharmacy technicians will set a new standard for the workforce to consider, support and monitor the pharmacy support workforce. The aim of the project is to facilitate and enable the sharing of relevant knowledge, skills and professional development tools for all pharmacy support workforce, across countries and regions.

Moderator:
- Dana Lyons, Manager, Provincial Operations Pharmacy Services Alberta Health Services - Canada
- Ryan Burke, Director of Professional Affairs Pharmacy Technician Certification Board - United States

Panellists:
- Kat Hall, Associate Professor of Clinical Education. Pharmacy Technicians Advisory Committee Member and Head of School, South East Pharmacy Team - NHS England
- Teri-Lynne Fogarty, Lecturer/ Coordinator of Pharmacy technician programme Nelson Mandela University - South Africa