Global Pharmacy Technicians’ Symposium 2022

Pharmacy workforce united in the recovery of health care 

COVID-19 has disrupted the lives of individuals, families, communities and countries globally and has put the healthcare system under tremendous strain over the past two years. The entire pharmaceutical workforce has responded and been an integral part of the health care response to meet the publics’ need.  While there has been great opportunity for pharmacy to contribute significantly throughout the pandemic, the continued strain has also taken its toll, requiring a continued and united effort of all health professionals, including the pharmacy technician support workforce, to help in recovery of the system.

Since 2012 the FIP Pharmacy Technicians’ Symposium has been hosted to provide an international audience of pharmacy technicians, pharmacists, educators, regulators and administrators to come together and explore current issues and challenges regarding the education, role development and utilization of the pharmacy support workforce within the pharmacy profession and broader healthcare system.

In 2019, the FIP Advisory Committee for the Pharmacy Technician and Support Workforce Strategic Platform was established and took on the responsibility to host future Symposia. Since 2020, the Pharmacy Technicians’ Symposium has been hosted and delivered as a digital event to promote widespread access to this learning forum. The committee is once again pleased to host, on October 18th and 19th,, the 2022 Pharmacy Technicians’ Symposium. This digital event will offer 2 half day sessions showcasing global roles and practice models among the pharmacy technician workforce, built on a theme of resiliency and contribution by  working with other members of the pharmaceutical workforce toward recovery of the healthcare system.

To register for Day 1 (18 October), click here!

To register for Day 2 (19 October), click here!

See the full programme below:


18 October 2022  
13:00 – 13:15 CEST Opening Remarks – FIP Representatives / Leadership
13.15 – 14.30 CEST

Resiliency of the  Pharmacy Support Workforce During COVID-19

Description: This session will introduce new research about factors that have been found to contribute to the resiliency of the pharmacy support workforce. Speakers will also explore approaches undertaken in the represented countries to support pandemic recovery efforts to enable pharmacy technicians to aid in future public health crises.

Learning Objectives:

  • Understand factors that have been linked with resiliency of the pharmacy support workforce
  • Understand how pharmacy technicians contributed to pandemic recovery efforts.
  • Describe lessons learned and what regulatory changes would further enable the support workforce to aid in future public health crises.

Chairs: Ryan Burke


  • Shane Desselle, Ashley Woodyard, Valerie Wasem (US)
  • Alison Hemsworth (UK)
14:30 – 16:00 CEST

Unique Roles and Contributions of Pharmacy Technicians


Pharmacy technicians across the globe play a key role in all aspects of pharmacy practice. Some roles are well known, while others are less common but equally important in supporting patient care.

This presentation will focus on some unique roles that pharmacy technicians have taken on within the pharmaceutical workforce and how they are contributing to the recovery and sustainability of the health care system.

Learning Objectives:

  • Identify unique roles of pharmacy technicians within the pharmaceutical workforce
  • Describe the education, training, and experience required for pharmacy technicians to engage in certain areas of pharmacy practice
  • Recognize the key tasks and responsibilities of pharmacy technicians working in unique roles within the pharmaceutical workforce.

Chairs: Tamara Köhler


  • Jake Galdo (US)
  • Ann-Mari Grønbæk (Denmark)
  • Trine Simonsen (Denmark)
19 October 2022  

13:00 – 14:30 CEST

Pharmacy Technician Advisory Committee: Uniting the Pharmaceutical Workforce Through Global Projects


This session will focus on the current projects that are being undertaken by the Evidence and Resources working group within the Pharmacy Technician Advisory Committee. The first project, a Glossary of Terminology, is being created in collaboration with the Pharmacy Workforce Development Hub working group for  Development Goal 4 (Advanced and Specialist development). The project aims to ensure that all stakeholders within the profession and around the globe understand what is meant by the terminology used to define the functions and activities of the pharmacy workforce, specifically linked to koi education and training, including the pathways to registration for pharmacists and the pharmacy support workforce.

The Global Competency Framework for Pharmacy Support Personnel project will also be introduced. The Competency framework will set a new standard for the pharmacy workforce to consider, support, and monitor the pharmacy support workforce roles to deliver the United Nations Sustainable Development Goals 3 and 4, alongside the FIP development goals relating to workforce and practice.

Learning Objectives:

  • Describe the glossary project, purpose and scope.
  • Collaborate to further develop the glossary for pharmacy education and training.
  • Explain the purpose of the competency framework project for pharmacy support personnel.

Chairs: Teri-Lynne Fogarty (South Africa)


  • Kirsten Galbraith (Australia)
  • Rebecca Chamberlain (UK)
  • Kat Hall (UK)
14:30 – 15:45 CEST

Collaborative Models to Support a Sustainable Health Workforce 


The pandemic has provided pharmacy with many new opportunities to contribute to public health care, yet it has also created demand for increased access to a workforce that in many countries is already struggling to meet the human resource need. This presentation will address the challenges and opportunities faced by professional bodies, regulators and other stakeholders in responding to these challenges and creating collaborative solutions to support a sustainable pharmaceutical workforce.

Learning Objectives:

  • Identify the differences in pharmacy support workforce regulations in represented countries.
  • Explain the benefits and challenges of different regulatory and practice models that impact development of the healthcare workforce
  • Describe collaborative strategies that could support the mobility of the pharmaceutical workforce across country borders.

Chairs: Susan James


  • João Joaquim (Portugal)
  • Joelle Walker (Canada)
  • Michael Mungoma (Kenya)

15:45 – 16:00 CEST

Closing Remarks – Susan James/ Ian Bates

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